• We have a 30-day return policy: you have 30 days from when your order is delivered to ship/postmark it back to our return centre for a refund or exchange.

  • We refund (or exchange) for defective and damaged items or other approved complaints by our C/S center and pay for return shipping of those items at our cost.

  • For a return of any unwanted products from your online purchases, return shipping and handling charges are the customer's responsibility

  • For return/refund/exchange, send us an email at info@talithakoum.com and send your item to: Koum Inspirations Co., 5661 Beach Blvd. Suite 202, Buena Park, CA 90621

  • Refunds (if applicable) : Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds (if applicable) : If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@talithakoum.com.

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