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FAQs

Choose Face Cream for rich, fragrance-free moisture. Its butter-balm texture softens as you spread it, making it a fit for dry, sensitive skin and daily barrier care. Use it at the moisturizer step.

Choose Essence Soo for a light, milky first layer. Made with 76% White Dandelion Water and our patented culture extract, it hydrates and supports the moisture barrier before your moisturizer. Use it in place of a hydrating toner. Soo is lightly fragranced.

Explore Face Cream or Essence Soo for the full formula, texture and study results.

You can choose either product to fit the routine you already use. You do not need to buy both.

If you use them together: cleanse, apply Soo, then finish with Face Cream. If you use a serum, apply it between Soo and your cream. Soo is a light hydrating layer, so follow it with a moisturizer suited to your skin.

Soo replaces a hydrating toner. Press it gently over face and neck as your first leave-on step after cleansing, then follow with your serum and moisturizer.

It is not an exfoliating acid toner or a replacement for your cream. For extra hydration, press in two or three light layers, allowing each to absorb.

Face Cream is fragrance-free. Essence Soo contains added fragrance, including limonene. If you avoid scented skincare, Face Cream is the fragrance-free option of the two.

Ingredients vary by product. You can find the full ingredient list on each product page, so check it against any known sensitivities before choosing.

The National Eczema Association Seal of Acceptance™ applies to HM+Barrier™ Face Cream. It is accepted for use by people with eczema or sensitive skin.

Essence Soo does not carry this seal. NEA acceptance is separate from our clinical studies of hydration and moisture-barrier function; it is not a claim that the cream treats eczema.

Both products were developed with dry, sensitive skin in mind. Face Cream is fragrance-free and has received the National Eczema Association Seal of Acceptance™.

Soo completed a sensitive-skin patch test in 31 adults, with an irritation index of 0.00 under the test conditions. Soo contains fragrance. A test result does not mean every skin will respond in the same way.

Our patented culture extract starts with tissue from Korean White Dandelion, cultivated through our own plant-cell culture process and then extracted for use in skincare.

In skin-cell studies, the extract increased expression of filaggrin, a protein involved in the skin's protective barrier. These are ingredient laboratory findings; finished-product results are explained separately on each product page.

Both Face Cream and Soo contain our culture extract. Soo's 76% White Dandelion Water is a separate ingredient, not 76% patented extract.

When the skin barrier is weakened, moisture escapes more easily and skin may become more reactive to external stressors. Supporting a healthy barrier helps the skin retain moisture and remain comfortable in the face of everyday environmental exposure.

Our patented White Dandelion culture extract is at the heart of Face Cream and Soo. Both formulas also include Ceramide NP for moisture-barrier care.

Face Cream pairs this with Nilotica shea butter for rich moisture. Soo combines 76% White Dandelion Water with niacinamide and vitamin C and K derivatives for hydration and a more even-looking complexion.

Ingredients differ across the range. See each product page for its full formula.

Yes. The Face Cream, Essence Water, Face Cleanser, Serum, Moisturizer, Multi Balm, Body Balm, Body Cleanser, Lipcure Balm, and Lipcure Balmtic are certified vegan by The Vegan Society.

Yes. Talitha Koum is PETA-certified cruelty-free. We do not test on animals and pursue beauty that respects animals and the environment.

Our products are formulated with pregnancy-conscious ingredient standards and gentle use in mind. They do not contain retinoids or exfoliating acids generally recommended for avoidance during pregnancy. Because skin and health conditions vary during pregnancy, consult your healthcare professional before use.

Our barrier-focused skincare is designed to remain suitable after childbirth. Individual skin and health conditions vary, so consult a healthcare professional if you are breastfeeding or have any concerns.

No. They do not contain retinoids or exfoliating acids generally recommended for avoidance during pregnancy.

Ectoin is a naturally derived amino acid derivative that helps skin protect itself against environmental stressors. It is often used in formulas for sensitive skin to help protect against external conditions.

Yes. Ceramides are similar to lipids naturally found in healthy skin and are widely used to support the skin barrier, including in products for sensitive skin.

Talitha Koum is a Korean skincare brand built around daily barrier care for sensitive skin. Our signature is a patented White Dandelion culture extract, developed through three years of research with BIO-FD&C.

Meet Talitha Koum or explore our approach to barrier care.

‘Strength in Sensitivity’ is Talitha Koum’s guiding philosophy. Rather than treating sensitivity only as a weakness, it recognizes the skin and body’s ability to regain balance and recover amid stress and irritation. We believe there is strength within sensitivity and create products that support the skin’s natural balance and comfort.

Talitha Koum means ‘Little one, arise.’ The name reflects our belief that skin should not be forced to change, but supported as it regains its own strength and returns to balance.

We design every formula around the skin barrier, a key factor in how skin responds, ages, and recovers. When the barrier is supported, skin is better able to restore its own balance. That is why we prioritize lasting skin condition and fundamental recovery over temporary change.

No. We do not define skin by gender. Dryness, sensitivity, and loss of vitality can affect anyone, so we offer functional, refined skincare designed to fit naturally across skin types and life stages.

Selected products are suitable for babies and children aged six months and older: HM+Barrier™ Body Cleanser, Body Balm, Face Cleanser, Face Cream, and Multi Balm. Always follow the directions for each product.

Talitha Koum offers three skincare lines: HM+Barrier™ Line, signature barrier care for sensitive, dry skin; Brighteous™ Line, gentle brightening care for hydration, soothing, and a more even-looking skin tone; and Lipcure Line, intensive care for delicate lips prone to damage.

Talitha Koum cartons are made with FSC-certified paper using recycled resources to help support forests and ecosystems.

Some containers and packaging components can be sorted for recycling after all product has been removed and the packaging has been thoroughly rinsed. Components made from mixed materials that cannot be separated or recycled may need to be disposed of as general waste. Please refer to the material and disposal instructions on each product page or package and follow your local recycling guidelines.

Most Talitha Koum products are made in Korea. Selected products—the Face Cream, Body Balm, Body Cleanser, and Face Cleanser—are manufactured in California, USA.

Yes. Talitha Koum is a Korean brand that uses native Korean white dandelion as a key ingredient.

Store products in a cool, dry place away from direct sunlight. Prolonged exposure to high or low temperatures may affect texture or quality, so avoid locations with significant temperature or humidity changes, such as inside a car, near heating equipment, or in a bathroom. Keep the opening and cap clean, close the container securely after use, and keep out of reach of children.

Yes. Close lids and caps tightly and place products in a pouch or separate leak-resistant container during transit. When flying, check the latest baggage rules for your airline and route. International carry-on rules commonly limit liquids, gels, and creams to containers of 100 mL or less inside one clear, resealable 1 L bag per traveler, but requirements vary by airline and country.

Most Talitha Koum products are recommended for use within 36 months of manufacture and within 12 months after opening. Dates vary by product, so always check the information printed on the container or outer packaging.

Stop using the product immediately if you experience redness, swelling, itching, stinging, or another unusual reaction. If symptoms persist or are severe, consult a healthcare professional.

We currently ship to the 50 United States.

Orders are usually processed within 1 to 3 business days after payment. Standard delivery then takes an estimated 5 to 7 business days after shipment.

The delivery estimate does not include processing time. Timing may vary by destination, holidays or busy periods.

Read our shipping policy

To celebrate our launch, enjoy free standard U.S. shipping on all orders, for a limited time. No minimum purchase and no shipping code needed.

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Orders are usually processed within 1 to 3 business days after payment. Weekend and holiday orders begin processing on the next business day.

You will receive a shipping confirmation email with tracking information when your order is ready to ship.

If your package has not arrived and tracking shows no updates for 7 to 10 business days beyond the expected delivery date, email help@us.talithakoum.com with your order number. We will investigate with the shipping carrier.

If an item arrives damaged, contact us promptly and follow our return instructions.

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Use the tracking information in your shipping confirmation email, or visit your account to check your order.

If you need help, email help@us.talithakoum.com with your order number.

If your order has not shipped, email help@us.talithakoum.com as soon as possible with your order number and the correct address.

If it has already shipped, contact the shipping carrier first to request an address change.

To request a change before your order ships, email help@us.talithakoum.com with your order number and the details. We will do our best to help, but changes are not guaranteed.

Items cannot be added or removed directly once an order has been placed.

Email help@us.talithakoum.com as soon as possible with your order number to request cancellation.

If your order has already shipped, contact us before sending anything back. Our return eligibility requirements apply.

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We accept all major credit cards as well as Shop Pay and PayPal.

Email help@us.talithakoum.com within 30 days of the date your order is marked as delivered. Include your order number, the item, your reason and whether you would prefer a refund or exchange.

For a change-of-mind return, products must be unused, unopened and sealed in their original packaging. Opened or used products are not eligible for change-of-mind returns.

We review requests within 3 business days. Wait for approval and return instructions before sending anything back.

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For an approved change-of-mind return, you pay the return shipping cost. Original shipping fees paid are non-refundable. If your order qualified for free shipping, we do not deduct an outbound shipping charge from your refund.

We cover return shipping for approved damaged, defective or incorrect-item claims. Original shipping fees are refunded only if all items in the shipment are confirmed to be affected.

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Email help@us.talithakoum.com promptly and submit your request within 30 days of the date your order is marked as delivered. Include your order number, a description and clear photos of the item and packaging.

Once the issue is verified, we offer a refund for the affected item or a replacement, depending on availability and your preference. We cover return shipping for approved claims. Please wait for our instructions before returning an item.

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Request an exchange within 30 days of the date your order is marked as delivered. Email help@us.talithakoum.com with your order number, the item and your reason.

Change-of-mind exchanges require unused, unopened, sealed products in their original packaging. Exchanges are subject to availability and prior approval.

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After an approved return is received and inspected, an approved refund is issued to your original payment method.

Your card issuer or payment provider may take up to 14 business days to show the refund in your account.

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Still need help?

Email help@us.talithakoum.com with your order number, or contact our team.

Monday to Friday, 10am to 5pm KST.

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$50+ Lipcure Balm $100+ Both balms

Lipcure Balm is on us with $50+. At $100+, enjoy Multi Balm too.

Free U.S. standard shipping, on us for our launch. No minimum.

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A gift for you

A little more care, on us.

Free U.S. standard shipping with no minimum, for a limited time. Full-size care, on us. Enjoy Lipcure Balm with $50+, and both Lipcure Balm and Multi Balm with $100+.

$50+
Lipcure Balm 6g
$100+
Lipcure Balm 6g + Multi Balm 9g

Orders of $50 to $99.99 receive one Lipcure Balm 6g. Orders of $100 or more receive one Lipcure Balm 6g plus one Multi Balm 9g. One of each per qualifying order. Eligibility is based on paid merchandise in USD, excluding gift card purchases, complimentary gifts, shipping and taxes. Cannot be combined with other product or order discounts. Available for a limited time, while gift supplies last. Launch offer: free U.S. standard shipping on all orders, for a limited time. No minimum purchase. Applied automatically at checkout.