Shipping policy
Shipping Policy
Introduction
Thank you for shopping with Talitha Koum. We are committed to providing fast and reliable shipping. Please review the following shipping terms before placing your order.
1. Order Processing and Shipping
Orders are typically processed within 1-3 business days after payment is processed. Orders placed after business hours or on weekends/holidays will be processed on the next business day. When your order is ready to be shipped, you will receive a shipping confirmation email with tracking information.
We ship within the United States only, using our trusted courier services such as USPS, UPS.
Please note that processing and delivery may be delayed due to circumstances, such as shipping destination, strikes, and high-volume demands.
2. Shipping Methods, Delivery Times & Costs (U.S)
To celebrate our launch, standard shipping within the United States is free on all orders for a limited time. No minimum purchase is required. The offer is applied automatically at checkout and can be enjoyed alongside our launch gifts. Estimated delivery is 5-7 business days. Estimated delivery days do not include order processing times, which usually take 1-3 business days. Shipping times may vary by destination.
3. Shipping Restrictions
Certain cosmetic formulations containing alcohol or other volatile ingredients may be classified as hazardous materials by the U.S. Department of Transportation. Where a product in your order is subject to these regulations, it is restricted from air transport and must be shipped by ground shipping only, which typically requires longer delivery times compared to standard air shipments, depending on your location.
Balms and creams may be affected by extreme temperatures during transit. If your order arrives in a condition you believe is unacceptable, please contact our Customer Support team following the procedure in Section 6.
4. Undeliverable Packages and Incorrect Addresses
Please ensure that your shipping address is a complete and accurate shipping address before placing your order. In the event a package is returned to us as undeliverable due to an incorrect or incomplete address provided by you, the order will be canceled and refunded once it has been successfully returned and processed at our facility. A refund will be issued for the product cost, and the original shipping fees, if applicable, are non-refundable in these cases. If you still wish to receive your order, a new order must be placed with the corrected shipping information.
5. Title and Risk of Loss
For all products purchased from our talithakoum.com, title to the products is transferred from us to you upon successful charge to your payment method and when your order is shipped from our facility. However, the risk of loss or damage to products in your order remains with us until your order is successfully delivered to you at the provided shipping address. This transfer of title does not affect our separate Return and Refund Policy.
6. Lost or Damaged Packages
We are committed to delivering your products safely and efficiently. In the event of a lost or damaged shipment, please follow these guidelines:
Reporting Lost Package: If your package has not arrived and tracking shows no updates for 7 to 10 business days beyond the expected delivery date, please contact our Customer Support team at help@us.talithakoum.com. We will initiate an investigation with the shipping courier on your behalf.
Reporting Damaged Package: If your order arrives damaged, please contact help@us.talithakoum.com promptly. Submit your request within 30 days of the date your order is marked as delivered, following our Return and Refund Policy. Please include your order number, a detailed description of the damage, and clear photos of the damaged items and packaging.
Once we verify the loss or damage, we will arrange for a replacement, store credit, or a refund, based on product availability and your preference.
7. Customer Support
Operating Hours: Monday to Friday, 10am-5pm KST
Email: help@us.talithakoum.com