Refund policy

Return and Refund Policy

We have a 30-day return policy. You must contact us and ship or postmark your approved return within 30 calendar days after your order is delivered to request a refund or exchange. Change-of-mind returns are accepted only when the eligibility requirements in Section 2 are met. Customers residing in the European Union retain the right of withdrawal described in Section 6.

1. Return Procedure

Before sending any item back, email our Customer Support team at hello@talithakoum.com to request a return or exchange.

Your email should contain the following information:

a. Your order number
b. The list of items you wish to return
c. The reason for returning each of the items
d. Whether you would like a refund or exchange

Our team will review your request within 3 business days and notify you of the result by email. If your request is approved, we will provide return authorization and instructions. Do not send a return without prior approval.

Approved returns should be sent to:

Koum Inspirations Co.
5661 Beach Blvd., Suite 202
Buena Park, CA 90621
United States

Securely pack the item(s) in their original packaging, along with all accessories, manuals, and any free gifts. Include a copy of your packing slip or order confirmation.

Unless your return is due to our error or a defective, damaged, or incorrect item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for return items lost or damaged in transit back to us.

For change-of-mind returns, return shipping and handling charges are your responsibility, and any original shipping fees paid on your order are non-refundable. If the return is due to our error or a defective, damaged, or incorrect item, we will cover the return shipping cost. Original shipping fees will be refunded only if all items in the shipment are determined to be defective, damaged, or incorrect.

2. Return Eligibility

Items must be in the same condition that you received them, unused, unopened, sealed, and in their original packaging to be eligible for a change-of-mind return. For safety and hygiene reasons, opened or used products cannot be returned or exchanged unless our Customer Support team determines otherwise under Section 3.

The following items are not eligible for return or exchange, unless our Customer Support team determines otherwise under Section 3:

Items sent without prior review and approval by our Customer Support team (see Section 1).

Items that have been opened, used, or show signs of use.

Items not in their original condition or missing parts for reasons not due to our error.

Products where the original seal, tamper-evident sticker, or protective packaging has been removed or broken, unless the item was defective or damaged upon delivery.

Gift cards.

Any item explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Free gifts or promotional items with retail value.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately, within 48 hours to 3 business days of delivery. To expedite your claim, please provide your order number, a clear description of the issue, and high-quality photos of the affected product(s) and all original packaging.

Once the defect, damage, or order error is verified, we will offer a full refund for the affected item(s) or send the correct replacement without charge, based on item availability and your preference. We will cover the return shipping cost for approved damaged, defective, or incorrect-item claims. The original shipping fee will be refunded only if all items in the shipment are determined to be defective, damaged, or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected. Please allow up to 14 calendar days after we receive the returned item for inspection and processing. If approved, the refund will be issued automatically to your original payment method.

After we issue the refund, your bank or credit card company may need additional time to post it to your account. If you have not received the refund, first check your account again, then contact your credit card company and bank. If you have completed those steps and still have not received the refund, contact us at hello@talithakoum.com.

5. Exchange

Exchanges follow the same 30-day deadline, eligibility requirements, and procedure as returns. Follow Section 1 and tell us which item you would like instead. Exchanges are subject to product availability.

6. Special Considerations for European Union (EU) Customers

For customers residing in the European Union, your rights under the EU Consumer Rights Directive are specifically recognized:

Right of Withdrawal: you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period will expire 14 days after the day on which you acquire physical possession of the goods. To exercise this right, you must email us at hello@talithakoum.com stating your clear intention to withdraw. We will reimburse to you all payments received from you, including the shipping fee. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods. You will be responsible for the shipping fee for returning the goods.

Legal Guarantee of Conformity: you will benefit from a legal guarantee of conformity for a minimum of two years from the delivery of the goods. This guarantee covers any lack of conformity present at the time of delivery which becomes apparent within this two-year period. If you believe a product is defective or not as described, please contact our Customer Support team immediately.

7. Customer Support

Operating Hours: Monday to Friday, 10am-5pm KST
Email: hello@talithakoum.com