Refund policy

Return and Refund Policy

Return, exchange, and refund requests must be submitted within 30 days of the date your order is marked as delivered. Change-of-mind returns are accepted for unused, unopened, sealed products in their original packaging, subject to the eligibility requirements in Section 2. Customers residing in the European Union retain the rights described in Section 6.

1. Return Procedure

Before sending any item back, email our Customer Care team at help@us.talithakoum.com with your order number, the item you would like to return or exchange, and the reason for your request.

Your email should contain the following information:

a. Your order number
b. The list of items you wish to return
c. The reason for returning each of the items
d. Whether you would like a refund or exchange

Our team will review your request within 3 business days and notify you of the result by email. If your request is approved, we will provide return authorization and instructions. Do not send a return without prior approval.

Approved returns should be sent to:

Koum Inspirations Co.
5661 Beach Blvd., Suite 202
Buena Park, CA 90621
United States

Securely pack the item(s) in their original packaging, along with all accessories, manuals, and any free gifts. Include a copy of your packing slip or order confirmation.

Unless your return is due to our error or a defective, damaged, or incorrect item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for return items lost or damaged in transit back to us.

If the return is due to our error or a defective, damaged, or incorrect item, we will cover the return shipping cost. For an approved change-of-mind return, you are responsible for the return shipping cost. Original shipping fees paid on your order are non-refundable. If your order qualified for free shipping, we will not deduct an outbound shipping charge from your refund; you are responsible only for the return shipping cost. For any other return approved by our Customer Care team, you are responsible for the return shipping cost unless the return is due to our error or a defective, damaged, or incorrect item. Original shipping fees will be refunded only if all items in the shipment are determined to be defective, damaged, or incorrect.

2. Return Eligibility

To be eligible for a change-of-mind return, products must be unused, unopened, sealed, and in their original packaging, with all accessories and any included free gifts. For safety and hygiene reasons, products that have been opened or used cannot be returned, exchanged, or refunded due to a change of mind. However, we review every request on a case-by-case basis, and our Customer Care team will guide you through the next steps. Damaged, defective, or incorrect-item claims are reviewed under Section 3.

The following items are not eligible for return or exchange, unless our Customer Support team determines otherwise under Section 3:

Items sent without prior review and approval by our Customer Support team (see Section 1).

Items that have been opened, used, or show signs of use.

Items not in their original condition or missing parts for reasons not due to our error.

Products where the original seal, tamper-evident sticker, or protective packaging has been removed or broken, unless the item was defective or damaged upon delivery.

Gift cards.

Any item explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Free gifts or promotional items with retail value.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly. Your request must be submitted within 30 days of the date your order is marked as delivered. To expedite your claim, please provide your order number, a clear description of the issue, and high-quality photos of the affected product(s) and all original packaging.

Once the defect, damage, or order error is verified, we will offer a full refund for the affected item(s) or send the correct replacement without charge, based on item availability and your preference. We will cover the return shipping cost for approved damaged, defective, or incorrect-item claims. The original shipping fee will be refunded only if all items in the shipment are determined to be defective, damaged, or incorrect.

4. Refund Process

Once an approved return has been received and inspected, Talitha Koum will process the refund as soon as the review is complete. If approved, the refund will be issued to your original payment method.

Depending on your card issuer or payment provider, it may take up to 14 business days for the refunded amount to appear in your account. If you have not received the refund, first check your account again, then contact your credit card company and bank. If you have completed those steps and still have not received the refund, contact us at help@us.talithakoum.com.

5. Exchange

Exchange requests must also be submitted within 30 days of the date your order is marked as delivered. Please email help@us.talithakoum.com with your order number, the item you would like to exchange, and the reason for your request. For safety and hygiene reasons, products that have been opened or used cannot be exchanged due to a change of mind. Our Customer Care team will review your request and guide you through the exchange process. Exchanges are subject to product availability.

6. Special Considerations for European Union (EU) Customers

For customers residing in the European Union, your rights under the EU Consumer Rights Directive are specifically recognized:

Right of Withdrawal: you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period will expire 14 days after the day on which you acquire physical possession of the goods. To exercise this right, you must email us at help@us.talithakoum.com stating your clear intention to withdraw. We will reimburse to you all payments received from you, including the shipping fee. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods. You will be responsible for the shipping fee for returning the goods.

Legal Guarantee of Conformity: you will benefit from a legal guarantee of conformity for a minimum of two years from the delivery of the goods. This guarantee covers any lack of conformity present at the time of delivery which becomes apparent within this two-year period. If you believe a product is defective or not as described, please contact our Customer Support team immediately.

7. Customer Support

Operating Hours: Monday to Friday, 10am-5pm KST
Email: help@us.talithakoum.com